Our Certifications
We hold ourselves to
a higher standard.
World Services’ commitment to quality delivery of technology and services is backed by ISO 9001 for Quality Management Systems, ISO 20000 Service Management Systems, Microsoft Gold Certified Partnership, and CMMI Level 3 in Services and Development certification to ensure a defined framework of policies, tools, and procedures. We use cutting-edge and high-quality Microsoft technology and implement CMMI and ISO certified processes which enable World Services to guide continuous improvement and consistency across all projects. Our certifications encourage the transparent exchange of ideas, and earn the credibility and trust of our partners and clients.
ISO 9001:2015
World Services maintains this certification based on Quality Management System principles including:
- Strong customer focus
- Motivation of employees
- Involvement of top management
- Process approach
- Customer satisfaction approach
- Continual process improvement
ISO 20000
World Services maintains this certification based on our Service Management System (SMS). The SMS certification indicates the requirements for this service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The specifications of these requirements include the design, transition, delivery, and improvement of service.
CMMI SVC LEVEL 3
World Services embarked on the CMMI® certification process to become more knowledgeable of the powerful CMMI methodologies and sharpen our skills to provide the best possible service to our customers.
World Services has maintained CMMI Maturity Level 3 for Services model, since 2018. Organizations need standard processes to establish and maintain services that are aligned with customer needs.
The CMMI Services model provides guidance for improving an organization’s capability to provide quality services for customers and end users. These best practices help organizations provide superior service by strengthening weak customer touchpoints and enhancing the customer experience.
CMMI DEV LEVEL 3
World Services has maintained CMMI® Maturity Level 3, for the Development model since 2018.
CMMI Development is designed to meet the challenges of the changing global business landscape. The model follows a proven set of global best practices that drive business performance through building and benchmarking key capabilities. These critical capabilities address the biggest challenges common to any organization, including:
- Product development and engineering
- Improving performance
- Building and sustaining capability
- Managing business resilience
- Planning and managing work
- Selecting and managing supplier
MICROSOFT GOLD
As a Microsoft Gold Certified Partner, World Services represents a high level of competence and expertise with Microsoft technologies including Azure, Developer Tools, Dynamics 365, Exchange, Office 365, Power BI, Project, SharePoint, Windows, and Microsoft Teams. This certification highlights World Services’ commitment to excellence in evolving Microsoft technologies and maximizing the benefits that clients receive by masterfully implementing Microsoft solutions.
HDI Support Center Certification
HDI Support Standard is developed and maintained by HDI International Certification Standards Committee (ICSC), consisting of industry experts and practitioners from around the world. Through direct partnerships with thousands of professionals and organizations across the globe for over 30 years, HDI strengthens support center management and teams by fostering improved operational efficiencies, repeatable procedures and processes, increased employee productivity, optimized performance monitoring, and reporting, and enhanced customer satisfaction and retention.